Privacy Policy
NLT Training Services Ltd is a registered charity supplying training, development and education to a wide range of sectors within the local business community across North Derbyshire, South Yorkshire, North Lincolnshire and Humberside. We are committed to the customers we serve and to developing the careers of the people working within those industries.
Who are we?
NLT Training Services Ltd is the controller of the personal data you provide to us. Our full details are:
- Name: NLT TRAINING SERVICES LTD
- Address: Devonshire House, Station Road, Brimington, Chesterfield, Derbyshire, S43 1ju
- Company Registration Number: 1512204
- Charitable Registration Number: 510520
If you have any queries regarding this policy and in the way NLT Training Services Ltd collects personal data, please write to the Data Officer on the address above.
What personal data do we collect?
We collect and process the following information about you from your use of our website or your correspondence with us by phone, e-mail or letter.
- Information you give us. We collect and store the personal information that you submit through the website or by corresponding with us by phone, e-mail, letter or by attending one of our courses and completing registration forms. This information will include your name, postal address, email address, telephone number, details of any comments you have made to us and payment information that you may have provided to us whilst accessing any of our courses.
- Information we collect about you. We also collect and store the following information regarding each of your visits to our website:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plugin types and versions, operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream, to, through and from our site (including date and time), products and or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers), and methods used to browse away from the page.
What we need and why we need it
We may use information about you in the following ways:
- Information you give us. We will use this in the following ways:
- To carry out our obligations from any agreements entered between you and us and to provide you with the information, products and services that you have requested from us.
- To provide you with information regarding other goods and services that we offer that are similar to those you have already purchased or enquired about.
- To notify you about any changes to any of our services.
- To communicate with you to gain feedback on our products or services to improve them.
- To ensure that content from our website is presented in the most effective manner for you and for your computer.
- To administer your attendance at our training courses.
- Information we collect about you. We will use this information:
- To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device.
- As part of our efforts to keep our website safe and secure.
- To make suggestions and recommendations to you about services that may interest you.
Our legal basis for using your information
The legal grounds on which we rely to use your information are:
- To allow us to perform our contract with you. When you purchase a service from us, a contract between you and us will have been entered into. In order for us to fulfil your obligations under such contract, we will need to collect and process your personal information, including payment information. Failure to provide the requisite personal information on sign-up and payment information on entering into the contract or objecting to this type of processing/exercise your deletion rights will mean that we cannot provide our service to you.
- To allow us to exercise our legitimate interests as a data controller. We rely on our legitimate interests as a data controller to process the personal information that you provide to us on feedback forms, registration forms and to process information that we collect from you when you use our service. It is in our legitimate interests as a business to process the above information in order to administer our service, to ensure that any content from our service is presented to you effectively and securely, and to run promotional features.
Marketing
We use your personal information to contact you about other services we offer that are similar to those you have already purchased or enquired about. You will be given an option to opt-out of such marketing when you subscribe to our service or at any other time. This means you will be withdrawing your consent for us to use any of your personal information for marketing purposes at any time until you opt back in.
How long we hold your data
Where you have purchased any of our services via a credit or debit card our payment gateway processors will retain your payment information and store it alongside your personal data.
We will only hold your information for as long as it is required for the purpose for which it was obtained. There may be instances where we keep our personal information for longer periods for legal and regulatory purposes, such as to comply with any audit or revenue reporting obligations.
Storage of information, international data transfers and security
Where required to do so by the contracts we have in place with agencies or providers, we will retain your personal data for the duration of the contract and for a period of up to 4 years following the expiry of the contract to comply with the awarding organisations contractual requirements.
We can store personal data in paper or electronic format. We will take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Where we have given you (or where you have chosen a password) which enable you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share this with anyone else.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted through out website. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of information
Your information will be shared with the following third parties and for the following reasons:
- Our payment processors for the purpose of processing your payment.
- With third party analytics suppliers that work for us for the purpose of producing aggregate statistics about customers, sales, traffic patterns and related site information – we use this information to inform our own analytics products and services.
- If you have opted-in to receive targeted marketing via any social media outlet.
- With our events and training suppliers to allow us the facilitate the delivery of training, information sharing and any events we deliver.
- With organisations accrediting the training being delivered.
Automated decision-making
We do not use your data to undertake any automated decision-making.
Your rights
You have certain rights in relation to your personal information that is processed by us. These rights are listed below. These rights are not absolute and apply subject to certain conditions, as set out in applicable data protection laws. Your rights may include:
- The right to access personal data held by us about you.
- The right to require us to rectify any inaccurate personal data held by us about you.
- In certain circumstances, the right to require us to erase personal data held by us about you.
- In certain circumstances, the right to restrict our processing of personal data held by us about you.
- In certain circumstances, a right to receive personal data which you have provided to us in a structured, commonly used and machine-readable format. You may also have the right to require us to transfer this personal data to another organisation, at your request.
- The right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you)
- The right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services and products).
You can exercise these rights by writing to us at our registered address.
Changes to this policy
If we make any changes to our privacy policy, we will share details of these changes on this page. Please continue to check this page to ensure that you are always aware of any changes being made.
Concerns or complaints
You can contact us regarding this Privacy Policy by writing to us at our registered address. Should you also wish to make a complaint, you may also contact the Information Commissioner’s Office using the details set out on its website.
Revisions
|
Revision Date |
Revision Level |
Revision |
|
13.06.2018 |
Release |
New policy and procedure |
|
01.06.2024 |
Update |
New logos |
|
01.01.2025 |
Review |
No change |
|
01.01.2026 |
Review |
No change |
