WAVE
£25.00 + VAT
Description
The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with awareness of vulnerability and their responsibilities towards customers. It includes two key components: WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.
This course is designed for anyone working in a customer-facing role
or licensed premises, focusing on identifying vulnerability and making appropriate interventions.
Following completion of the course, you will be sent a downloadable CPD certificate.
What is the WAVE programme?
Key principles
Defining vulnerability
Recognising vulnerability
Interventions
Reporting and recording (vulnerability log)
Spiking
Ask for Angela
