Customer Service Training
£45.00 + VAT
Description
Good customer service is good for business. Ensure customer service in your
business hits the right note with our e-learning. Whether used as part of the
training for a level 2 customer service qualification or as a stand-alone training
course for staff and managers, learners will understand what is meant by, and
how to deliver, good customer service in your organisation.
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
