• You are an excellent communicator
  • You are a natural problem solver
  • You have a great telephone manner
  • You work really well within a team
  • You have good English and IT skills
  • You are a good listener

Handling complaints is never easy; luckily, as a Customer Service Apprentice you’ll deal with the good news too, offering advice and answering questions along the way.

As a Customer Service Apprentice, you’ll need clear and up-to-date knowledge of your organisation’s products and services and be able to communicate with all sorts of people.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

This Apprenticeship equips you with the skills needed to provide excellent customer service. It can be applied to hundreds of job roles across many different sectors including: retail, financial services, engineering, call centres, hospitality, or sport and recreation.


Level 2 - Intermediate
Customer Service Apprenticeship

Level 3 - Advanced
Customer Service Apprenticeship

So, what does the future hold?

It's always important to consider your future career opportunities and a qualified Customer Serivce Apprenice you could see yourself working in industries such as: Retail, Hospitality, eCommerce, Technology, Call Centres.

Your job role once you're qualified as a Level 2 Apprentice could be: Customer Support Agent, Customer Service Operator, Customer Relations Officer.

As a Level 3 Apprentice you could be: Customer Service Supervisor, Customer Service Manager, Senior Advisor.

Did you know? You can get started right away! You can enrol on any of our Engineering & Business Skills Apprenticeships all year round.

There are so many possibilities at NLT! Why not check out some of the other great Engineering and Business Skills Apprenticeships that we offer?