Telephone Techniques Training Course

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Course Objectives
• The course will help participants to understand the importance of good telephone technique
• Formulate & practice skills which will improve job performance and build confidence
• Use the telephone to the best advantage

Designed For
Receptionist and telephonists

Course Content
• The problems involved in using the telephone
• Receiving and making telephone calls
• Creating the right impression
• Dealing with difficult callers and customer complaints
• The importance of "attitude"

Location:
NLT Training or employers premises if suitable

Duration:
1/2 Day