Interview Techniques Training Course

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Course Objectives
• To recognise the types of interviews used in the workplace
• To be able to describe the range of interview methods that can be used
• To make comparisons and decide between the use of open and closed interview questions
• To be able to apply job, appraisal, discipline, grievance and return to work interview techniques
• To be able to carry out effective interviews
• To identify the major problems hindering effective interviews

Designed For
Managers and Supervisors involved in interviews for recruitment, discipline, return to work and appraisals

Course Content
• The objectives of interviews and their types
• Prioritising objectives from interviews
• Roles in the interview
• Interview methods and techniques
• Interview rating systems
• Dealing with opposition to interviews
• Conducting interviews
• Case Study and Role Plays

Location:
NLT Training or employers premises if suitable

Duration:
1 Day