CUSTOMER SERVICES NVQ LEVEL 2

Click to Download NVQ 2 Customer Services information

Course Objectives
• To assist participants in building on personal strengths and focus training and development on the areas in which personal development is required in a Customer Service role
• To develop basic Customer Service Skills within the natural work environment
• To recognise the competencies and skills required in a Customer Service role

Course Content
After induction on to the programme candidates will be required to study the following units:

Mandatory
201 Give customers a positive impression of yourself and your organisation
202 Deliver reliable customer service
203 Develop customer relationships
204 Resolve customer service problems

In addition the candidate must select one of the following units to complete the qualification

Optional
205 Support customer service improvements
206 Develop personal performance through delivering customer service
207 Promote additional products or services to customers
208 Process customer service information
D7 Provide learning opportunities for colleagues
F5 Resolve customer service problems
F7 Support customer service improvements

Designed For
Employees who work in a Customer Services role and have received no recognised training to date.

Assessment
The candidate builds a portfolio of in-company documentation to evidence competency. An Assessor validates candidate evidence on site

Location:
Employers premises

Duration:
6 – 9 months dependent on the candidate